Terms and Conditions

Article 1 – DefinitionsArticle 2 – Identity of the EntrepreneurArticle 3 – ApplicabilityArticle 4 – The OfferArticle 5 – The AgreementArticle 6 – Right of WithdrawalArticle 7 – Costs in Case of WithdrawalArticle 8 – Exclusion of the Right of WithdrawalArticle 9 – The PriceArticle 10 – Conformity and WarrantyArticle 11 – Delivery and PerformanceArticle 12 – Recurring Transactions: Duration, Cancellation and RenewalArticle 13 – PaymentArticle 14 – Complaints ProcedureArticle 15 – DisputesArticle 16 – Supplementary or Deviating ProvisionsArticle 17 – Satisfaction GuaranteeArticle 18 – Production Priority

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Cooling-off period: the period within which the consumer may exercise their right of withdrawal.
Consumer: a natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur.
Day: calendar day.
Recurring transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time.
Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed to them personally in a manner that allows future consultation and unaltered reproduction of the stored information.
Right of withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period.
Model form: the model withdrawal form provided by the entrepreneur that a consumer can fill in when they wish to exercise their right of withdrawal.
Entrepreneur: a natural or legal person who offers products and/or services to consumers at a distance.
Distance contract: a contract concluded between the entrepreneur and the consumer within an organised system for distance selling of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the conclusion of the contract.
Means of distance communication: a means that can be used to conclude a contract without the consumer and entrepreneur being present in the same location at the same time.
General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

3D On DemandVelserduinweg 2401971 ZH, The Netherlands

E: Paco@stoelman-it.nlChamber of Commerce (KVK): 80413463

Article 3 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, it shall be indicated before the distance contract is concluded that the general terms and conditions can be viewed at the entrepreneur's premises and that they will be sent free of charge to the consumer as soon as possible upon request.
If the distance contract is concluded electronically, the text of these general terms and conditions may, contrary to the previous paragraph and before the distance contract is concluded, be made available to the consumer electronically in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, it shall be indicated before the distance contract is concluded where the general terms and conditions can be consulted electronically and that they will be sent free of charge to the consumer electronically or otherwise upon request.
In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply accordingly and the consumer may, in the event of conflicting general terms and conditions, always invoke the applicable provision that is most favourable to them.
If one or more provisions of these general terms and conditions are at any time wholly or partially void or annulled, the contract and these terms and conditions shall remain in force for the remainder and the relevant provision shall be replaced without delay by mutual agreement with a provision that approximates the intent of the original as closely as possible.
Situations not covered by these general terms and conditions shall be assessed in accordance with the spirit of these general terms and conditions.
Ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions shall be interpreted in accordance with the spirit of these general terms and conditions.

Article 4 – The Offer

If an offer has a limited period of validity or is subject to conditions, this shall be explicitly stated in the offer.
The offer is without obligation. The entrepreneur is entitled to modify and adjust the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a truthful representation of the products and/or services offered. Obvious errors or mistakes in the offer are not binding on the entrepreneur.
All images, specifications and data in the offer are indicative and cannot give rise to compensation or termination of the contract.
Images accompanying products are a truthful representation of the products offered. The entrepreneur cannot guarantee that the displayed colours exactly match the actual colours of the products.
Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular:
- the price including taxes;
- any shipping costs;
- the manner in which the contract will be concluded and what actions are required for this;
- whether or not the right of withdrawal applies;
- the method of payment, delivery and performance of the contract;
- the deadline for acceptance of the offer, or the period within which the entrepreneur guarantees the price;
- the rate for distance communication if the costs of using the means of distance communication are calculated on a basis other than the regular base rate for the means of communication used;
- whether the contract will be archived after conclusion, and if so, how it can be consulted by the consumer;
- the manner in which the consumer can verify the data provided by them in the context of the contract before conclusion and, if desired, correct it;
- any other languages in which, in addition to Dutch, the contract may be concluded;
- the codes of conduct to which the entrepreneur is subject and the manner in which the consumer can consult these codes of conduct electronically; and
- the minimum duration of the distance contract in the case of a recurring transaction.

Article 5 – The Agreement

The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the conditions set.
If the consumer has accepted the offer electronically, the entrepreneur shall immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the contract.
If the contract is concluded electronically, the entrepreneur shall take appropriate technical and organisational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur shall take appropriate security measures.
The entrepreneur may, within legal limits, ascertain whether the consumer can meet their payment obligations, as well as all facts and factors relevant to responsibly entering into the distance contract. If, on the basis of this investigation, the entrepreneur has good grounds not to enter into the contract, they are entitled to refuse an order or application with reasons or to attach special conditions to its execution.
The entrepreneur shall include the following information with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:
- the visiting address of the entrepreneur's establishment where the consumer can lodge complaints;
- the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
- information about warranties and existing after-sales service;
- the data included in Article 4, paragraph 3 of these conditions, unless the entrepreneur has already provided this data to the consumer before the execution of the contract;
- the requirements for termination of the contract if the contract has a duration of more than one year or is of indefinite duration.
In the case of a recurring transaction, the provision in the previous paragraph applies only to the first delivery.
Each contract is entered into subject to the suspensive condition of sufficient availability of the products concerned.

Article 6 – Right of Withdrawal

For delivery of products:

When purchasing products, the consumer has the option to dissolve the contract without giving reasons for a period of 14 days. This cooling-off period commences on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.
During the cooling-off period, the consumer shall handle the product and its packaging with care. They shall only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If they exercise their right of withdrawal, they shall return the product with all accessories supplied and, if reasonably possible, in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
When the consumer wishes to exercise their right of withdrawal, they are obliged to make this known to the entrepreneur within 14 days of receipt of the product. The consumer must make this known by means of the model form or by another means of communication such as email. After the consumer has made known that they wish to exercise their right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods were returned on time, for example by means of proof of dispatch.
If the customer has not indicated that they wish to exercise their right of withdrawal after the expiry of the periods referred to in paragraphs 2 and 3, or has not returned the product to the entrepreneur, the purchase is final.

For delivery of services:

When delivering services, the consumer has the option to dissolve the contract without giving reasons for at least 14 days, commencing on the day the contract is entered into.
To exercise their right of withdrawal, the consumer shall follow the reasonable and clear instructions provided by the entrepreneur with the offer and/or at the latest upon delivery.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises their right of withdrawal, at most the costs of return shipping shall be borne by them.
If the consumer has paid an amount, the entrepreneur shall refund this amount as soon as possible, but no later than 14 days after withdrawal. This is subject to the condition that the product has already been received back by the retailer or conclusive proof of complete return can be provided. Refunds shall be made via the same payment method used by the consumer unless the consumer expressly consents to a different payment method.
In the event of damage to the product due to careless handling by the consumer, the consumer is liable for any depreciation of the product.
The consumer cannot be held liable for depreciation of the product if the entrepreneur has not provided all legally required information about the right of withdrawal; this must be done before the purchase agreement is concluded.

Article 8 – Exclusion of the Right of Withdrawal

The entrepreneur may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in good time before the conclusion of the contract.
Exclusion of the right of withdrawal is only possible for products:
- that have been produced by the entrepreneur in accordance with the consumer's specifications;
- that are clearly of a personal nature;
- that by their nature cannot be returned;
- that can spoil or age quickly;
- whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;
- for individual newspapers and magazines;
- for audio and video recordings and computer software of which the consumer has broken the seal;
- for hygiene products of which the consumer has broken the seal.
Exclusion of the right of withdrawal is only possible for services:
- relating to accommodation, transport, restaurant business or leisure activities to be performed on a specific date or during a specific period;
- the delivery of which has begun with the express consent of the consumer before the cooling-off period has expired;
- relating to bets and lotteries.

Article 9 – The Price

During the period of validity stated in the offer, the prices of the products and/or services offered shall not be increased, except for price changes resulting from changes in VAT rates.
Contrary to the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, at variable prices. This linkage to fluctuations and the fact that any prices quoted are guide prices shall be stated in the offer.
Price increases within 3 months of the conclusion of the contract are only permitted if they are the result of statutory regulations or provisions.
Price increases from 3 months after the conclusion of the contract are only permitted if the entrepreneur has stipulated this and:
- they are the result of statutory regulations or provisions; or
- the consumer has the authority to terminate the contract as of the day on which the price increase takes effect.
The prices stated in the offer of products or services include VAT.
All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing and typographical errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that the products and/or services conform to the contract, the specifications stated in the offer, the reasonable requirements of fitness and/or usability, and the statutory provisions and/or government regulations existing on the date of the conclusion of the contract. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
A warranty provided by the entrepreneur, manufacturer or importer does not affect the statutory rights and claims that the consumer can assert against the entrepreneur on the basis of the contract.
Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 2 months of delivery. Products must be returned in their original packaging and in new condition.
The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
The warranty does not apply if:
- the consumer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by third parties;
- the delivered products have been exposed to abnormal conditions or have otherwise been handled carelessly or in contravention of the entrepreneur's instructions and/or instructions on the packaging;
- the defect is wholly or partly the result of regulations that the government has imposed or will impose regarding the nature or quality of the materials used.

Article 11 – Delivery and Performance

The entrepreneur shall exercise the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.
The place of delivery is the address that the consumer has communicated to the company.
Subject to what is stated in paragraph 4 of this article, the company shall execute accepted orders with due speed but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be executed or can only be partially executed, the consumer shall be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the contract at no cost. The consumer is not entitled to compensation.
All delivery times are indicative. The consumer cannot derive any rights from any stated delivery times. Exceeding a delivery time does not entitle the consumer to compensation.
In the event of dissolution in accordance with paragraph 3 of this article, the entrepreneur shall refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution.
If delivery of an ordered product proves impossible, the entrepreneur shall endeavour to make a replacement item available. At the latest upon delivery, it shall be communicated in a clear and comprehensible manner that a replacement item is being delivered. The right of withdrawal cannot be excluded for replacement items. The costs of any return shipment shall be borne by the entrepreneur.
The risk of damage to and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise.

Article 12 – Recurring Transactions: Duration, Cancellation and Renewal

Cancellation

The consumer may cancel a contract concluded for an indefinite period that extends to the regular delivery of products (including electricity) or services at any time, subject to the agreed cancellation rules and a notice period of no more than one month.
The consumer may cancel a contract concluded for a definite period that extends to the regular delivery of products (including electricity) or services at any time towards the end of the definite period, subject to the agreed cancellation rules and a notice period of no more than one month.
With regard to the contracts referred to in the previous paragraphs, the consumer may:
- cancel at any time and not be limited to cancellation at a specific time or during a specific period;
- at least cancel in the same manner as they were entered into by them;
- always cancel with the same notice period as the entrepreneur has stipulated for themselves.

Renewal

A contract concluded for a definite period that extends to the regular delivery of products (including electricity) or services may not be tacitly renewed or extended for a definite period.
By way of derogation from the previous paragraph, a contract concluded for a definite period that extends to the regular delivery of daily, news and weekly newspapers and magazines may be tacitly renewed for a definite period of a maximum of three months, if the consumer can cancel this extended contract towards the end of the renewal with a notice period of no more than one month.
A contract concluded for a definite period that extends to the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer may cancel at any time with a notice period of no more than one month and a notice period of no more than three months if the contract extends to the regular but less than once per month delivery of daily, news and weekly newspapers and magazines.
A contract with a limited duration for the regular introductory delivery of daily, news and weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and automatically ends after the trial or introductory period.

Duration

If a contract has a duration of more than one year, the consumer may cancel the contract at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose cancellation before the end of the agreed duration.

Article 13 – Payment

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period as referred to in Article 6, paragraph 1. In the case of a contract for the provision of a service, this period commences after the consumer has received confirmation of the contract.
The consumer has the obligation to report inaccuracies in provided or stated payment details to the entrepreneur without delay.
In the event of default by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.

Article 14 – Complaints Procedure

The entrepreneur has a sufficiently publicised complaints procedure and handles complaints in accordance with this complaints procedure.
Complaints about the performance of the contract must be submitted to the entrepreneur in full and clearly described within 2 months after the consumer has discovered the defects.
Complaints submitted to the entrepreneur are answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur shall respond within the period of 14 days with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed response.
If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.
In the event of complaints, the consumer should first contact the entrepreneur. If the webshop is registered with Stichting WebwinkelKeur and the complaint cannot be resolved by mutual agreement, the consumer should contact Stichting WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. If a solution is still not reached, the consumer has the option to have their complaint handled by the independent dispute resolution committee appointed by Stichting WebwinkelKeur; the decision is binding and both the entrepreneur and the consumer agree to this binding decision. Submitting a dispute to this dispute resolution committee involves costs that must be paid by the consumer to the relevant committee. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr).
A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.
If a complaint is found to be justified by the entrepreneur, the entrepreneur shall, at its discretion, either replace or repair the delivered products free of charge.

Article 15 – Disputes

Contracts between the entrepreneur and the consumer to which these general terms and conditions relate are governed exclusively by Dutch law. This also applies if the consumer resides abroad.
The Vienna Sales Convention does not apply.

Article 16 – Supplementary or Deviating Provisions

Supplementary or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

Article 17 – Print Service & Satisfaction Guarantee

3D On Demand is not liable for the printability and strength of your product, but will print the product as functionally as possible.
Free cancellation of your order is only possible when parts have not yet been printed. If parts have already been printed, 3D On Demand reserves the right to charge 50% of the total amount.

Deviations in 3D Printing

When using our 3D printing service, it is important to understand that there is always a possibility that the final printed model may differ from the original digital design. These deviations can occur due to various factors, including but not limited to the complexity of the model, the chosen material, the printer settings and environmental factors.

Although we do our utmost to deliver accurate and high-quality prints, we cannot guarantee that the printed object will exactly match the digital design. Customers should be aware that the colour, texture, and even the dimensions of the final product may vary slightly from what was envisioned in the design.

These deviations are considered inherent to the 3D printing process and cannot be regarded as a fault or deficiency in our service. By using our 3D printing service, the customer agrees that such deviations may occur and accepts the possibility of variations in the final product.

1. Warranty Conditions

At 3D On Demand, we strive to deliver high-quality 3D printing services. If you, as a customer, are not satisfied with the quality of the received product, we offer you a satisfaction guarantee under the following conditions:

a. You must submit a written complaint to us within 14 days of receiving the product via info@3d-demand.nl. The complaint must include a detailed description of the problem and supporting evidence, such as photographs.

b. The warranty only covers defects attributable to the production processes at 3D On Demand. Defects resulting from design errors by the customer, such as structural weaknesses in the supplied 3D model, are not covered by this warranty.

c. Upon receipt of your complaint, we will evaluate the product and, at our own assessment, determine whether the defect indeed indicates a production error on our part.

2. Warranty Execution

If it is determined that the product is defective and falls under our satisfaction guarantee, we offer the following: A new product that will be printed and shipped free of charge.

3. Exclusions

This warranty does not apply in case of:

a. Damage caused by incorrect use or negligence after delivery.b. Deviations in colour or detail that can occur during 3D printing.c. Residual support material that can be removed through post-processing.

4. General Provisions

This satisfaction guarantee gives you specific rights. You may also have other rights, which vary from country to country. We reserve the right to modify our warranty conditions at any time.

Article 18 – Production Priority

Applicability – These conditions apply to all orders for which production priority is requested at 3D On Demand.
Definition of Production Priority – Production priority means that your order is placed at the front of the queue and takes precedence over standard orders.
Delivery Date Guarantee – Despite production priority, 3D On Demand cannot guarantee a definitive delivery date. Unforeseen circumstances may affect production time and delivery.
Costs – A surcharge may be applied for obtaining production priority. This surcharge will be communicated in advance and must be accepted by the customer before the production priority takes effect.
Payment – Payment of the surcharge for production priority must be made as indicated on the invoice. Failure to make timely payment may result in the loss of production priority.
Cancellation and Modifications – If an order with production priority is cancelled or modified, 3D On Demand reserves the right to charge the surcharge for production priority.
Force Majeure – 3D On Demand is not liable for delays arising from circumstances beyond its control, including but not limited to natural disasters, government measures, strikes, or technical malfunctions.
Liability – Except in the case of intent or gross negligence, 3D On Demand is not liable for any damage arising from delays, regardless of whether they relate to production priority.
Contact Details – For questions or more information about production priority, you can contact our customer service via info@3d-demand.nl.
Changes to Conditions – 3D On Demand reserves the right to change these conditions at any time. Any changes will be communicated in advance and will apply to new orders after the date of change.